BENZTECH MODULES

At [Benz Tech Modules and Mercedes Benz Specialist], we are committed to providing high-quality automotive module programming and repair services. We understand that situations may arise where a return or refund is necessary. Please review our return policy below:

1. Returns and Refunds:

a. Defective or Incorrect Services:- If you believe that the automotive module programming or repair service received is defective or incorrect, please contact our customer service within [30] days of the service completion.

- We will assess the issue and, if deemed valid, provide options for either reprogramming, repairing, or a refund, as applicable.

b. Quality Assurance Guarantee:- We stand by the quality of our services. If, within [30] days of the service completion, you experience any issues related to the performed module programming or repair, please notify us immediately.

- Our team will review the concern and take appropriate measures to address and rectify the issue, ensuring your satisfaction with our services.

2. Conditions for Returns:

a. Communication:- All return requests must be submitted in writing via email to support@benztechmodules.com

- Include detailed information about the issue, your contact details, and relevant documentation, such as service invoices and supporting images if applicable.

b. Timely Notification:- Report any issues or concerns within [30] days of receiving the completed service. Requests received after this period may not be eligible for return or refund.

c. Original Condition:- Returned modules or components must be in the same condition as when received from Benz Tech Modules and Mercedes Benz Specialist.

3. Non-Refundable Items:

a. Diagnostic Fees:- Diagnostic fees are non-refundable. These fees cover the time and expertise required for the initial assessment and diagnostics.

b. Physical Damages:- Damages caused by improper handling, installation, or unauthorized modifications after our service will not be eligible for return or refund.

4. Refund Process:

a. Approval and Processing:

- Once your return request is approved, we will initiate the refund process.

- Refunds will be processed using the original payment method.

b. Timeline:- Please allow [10] business days for the refund to be processed and reflected in your account.

5. Contact Information:

If you have any questions or concerns regarding our return policy, please contact our customer support team at DETAILS BELOW. This return policy is effective from January 1st 2024 and may be subject to change. Please refer to our website or contact customer support for the most up-to-date information. Thank you for choosing Benz Tech Modules and Mercedes Benz Specialist for your automotive module programming and repair needs.

Sincerely,

BenzTechModules.com / MercedesBenzSpecialist.net

8520 Michigan Avenue Unit 4829, Whittier CA 90607

support@benztechmodules.com

(562) 600-9335